FAQ

Frequently Asked Questions

Web / App design & development – Our expert team crafts visually stunning and functional websites tailored to your specific needs and goals. From concept to deployment, we ensure a seamless and engaging user experience.

Software development – Leveraging cutting-edge technologies and industry best practices, we specialize in developing customized software solutions that streamline your business processes and drive growth. Whether you need a standalone application or integration with existing systems, we’ve got you covered.

Fully Managed IT Services – Nexada provides comprehensive IT management, monitoring, support, and security for all your IT systems and users, all covered under a fixed and predictable monthly fee.

Co-Managed IT Services – We seamlessly integrate with your internal IT team, acting as an extension of your staff. Our role involves handling patching, repetitive tasks, one-off services, and special projects, while your in-house IT team manages other aspects of your IT infrastructure.

– Cybersecurity

– IT Consulting

– Cloud Services

– Network Connectivity (ISP Services)

By prioritizing IT strategy and compliance guidance, Tecnologia addresses two significant gaps in the IT provider industry. This specialized expertise enables clients to:

  • Save time, money, and boost profitability.
  • Alleviate employee frustration and enhance team morale.
  • Strengthen defenses against data breaches, ransomware attacks, and legal risks.
  • Decrease cybersecurity and compliance vulnerabilities.
     
     
     

vCIO – Providing strategic direction, budgeting, planning, and consulting services, along with account reviews and IT roadmaps to drive your digital transformation forward.

Managed Services Concierge – Acting as your dedicated point of contact for all account details, this trusted advisor facilitates communication between your vCIO and the service team. They handle inquiries regarding IT services, invoices, and every aspect of business-enabling technology, supporting decision-making, collaboration, productivity, compliance, business continuity, security, and efficiency.

Client Management Tools – Equipping you with essential tools such as Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.

Vendor Technical Assistance – Directly engaging with your other technology vendors for incident remediation, ticket management, escalation requests, and incident resolution within your IT environment. We also provide basic support and access assistance as approved by the client, covering various vendors including hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.

Procurement Services – Ensuring product authenticity and recommending business-class solutions sourced exclusively from authorized channels. We handle configuration options, registration, licensing, warranties, and guarantee the authenticity of all products.

Network Management – Comprehensive monitoring, administration, reporting, Domain Name and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

For clients with multiple locations and expanded Network Management & Vendor Technical Assistance needs, additional charges for essential services may apply.

Nexada strategically collaborates with burgeoning enterprises that value the application of strategy and budgeting within a proven IT framework rooted in industry standards and best practices, aiming to enhance performance while mitigating risks.

Nexada fosters robust, seamless, and secure IT ecosystems through proactive engagement and guidance, conducting routine Strategic Business Reviews with a dedicated vCIO to ensure ongoing alignment with client objectives.

To uphold quality standards, most Nexada locations restrict new client onboarding to a maximum of two per month. This deliberate approach enables us to implement comprehensive, data-informed quality controls from the outset, fostering escalating operational efficiency for our clients over the course of our partnership.

Moreover, our streamlined operation means we do not maintain an extensive global presence, reducing overhead costs. As a result, we can offer competitive pricing to our clients without compromising on quality.

Nexada operates with a responsive-by-design ethos. We seek partnerships with organizations that recognize the importance of adhering to a standards-based approach in shaping the architecture and lifecycle management of their IT systems.

This alignment enables our clients to leverage business-optimizing technology that minimizes the need for constant reactive interventions, granting them more time to focus on expanding their operations.

We prioritize direct user access to support, eliminating bottlenecks and allowing us to gather valuable data and insights to pinpoint training gaps and recommend system enhancements.

Our Service Level Agreement places paramount importance on client concerns, categorizing them by P1, P2, P3, and P4 priorities. A significant server or cloud application outage constitutes a P1 priority, while assisting with a password reset falls under P4. Additionally, we offer a self-serve password solution to streamline such requests, ensuring swift resolution without the need for opening a ticket.

The resulting effect mirrors the concept of compound interest: investing in the process over time yields cumulative benefits in both service quality and responsiveness. Conversely, failure to invest promptly or adequately renders it challenging to catch up later on.

We specialize in serving operationally mature organizations across a diverse range of industries, including:

  • Customer Relationship Management (CRMs)
  • Mobile Applications
  • Professional Services
  • Certified Public Accountants (CPA)
  • Food & Beverage (F&B)
  • Legal Services
  • Finance
  • Insurance
  • Real Estate
  • Consulting
  • Manufacturing
  • Healthcare
  • Nonprofit Organizations
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We’re delighted to assist you with any inquiries and guide you in selecting the services that perfectly align with your requirements.

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What happens next?
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We Schedule a call at your convenience 

2

We hop on a discovery meeting 

3

We prepare a proposal 

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